Terms and Conditions
Comprehensive Terms and Conditions – WisePath Health
Last Updated: 4/4/25
Welcome to WisePath Health ("WisePath," "we," "us," or "our"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and WisePath Health governing your access to and use of our website ([www.wisepathhealth.com](http://www.wisepathhealth.com)), telehealth services, at-home hormone pathway testing kits, digital platform, product recommendations, and any related services (collectively, the "Services").
By accessing, browsing, registering for, or using any part of our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately discontinue use of our Services.
WisePath Health reserves the right to modify, amend, or update these Terms at any time without prior notice. Your continued use of the Services following any changes constitutes your acceptance of the revised Terms.
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1. Definitions
- "Services": Includes but is not limited to the WisePath Health website, telehealth consultations, at-home testing kits, lab analysis, digital results platform, personalized product recommendations, and any associated supplements or products.
- "User": Any individual who accesses or uses the Services, including visitors, registered customers, and patients.
- "Test Kit": The at-home hormone pathway testing kit provided by WisePath Health for self-collection and laboratory analysis.
- "Results": The laboratory-processed data and interpretations derived from the Test Kit.
- "Supplements": The custom-formulated, natural dietary supplements recommended based on test results.
- "Telehealth Consultation": Recommendation given by WisePath Health.
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2. Eligibility & Acceptance of Terms
2.1 Age Requirement: You must be at least 18 years old to use our Services. By using WisePath Health, you represent and warrant that you meet this age requirement.
2.2 Compliance with Terms**
Your use of the Services signifies your unconditional agreement to:
- These Terms and Conditions.
- Our **[Privacy Policy](#)** (including HIPAA compliance for health data).
- Any additional guidelines or policies referenced herein.
2.3 Prohibited Jurisdictions: Due to regulatory restrictions, our Services may not be available in certain states or countries. WisePath Health reserves the right to deny service to any individual or jurisdiction at its sole discretion.
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3. Description of Services
WisePath Health provides a **comprehensive hair loss solution** that includes:
3.1 At-Home Hormone Pathway Testing
- Customers order a self-administered testing kit online.
- The kit includes detailed instructions for sample collection.
- Once collected, the sample is returned to our CLIA-certified for analysis.
3.2 Digital Results & Personalized Insights
- Results are delivered via a cloud-based platform.
- The platform provides easy-to-understand interpretations of hormonal factors contributing to hair loss.
3.3 Custom Supplement Recommendations
- Based on test results, WisePath may recommend proprietary, science-backed supplements designed to support hair health.
- These supplements are not FDA-approved drugs and are intended as nutritional support only.
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4. No Medical Advice or Doctor-Patient Relationship
4.1 Not a Substitute for Professional Care
- WisePath Health does not provide medical diagnosis, treatment, or prescription services.
- Our Services are designed for educational and wellness purposes only.
- You should always consult a qualified healthcare provider before making any changes to your health regimen.
4.2 Emergency Situations
- Our Services are not for medical emergencies.
- If you experience a medical emergency, call 911 or seek immediate care.
4.3 No Guarantee of Results
- Individual responses to testing and supplements vary widely.
- WisePath does not guarantee hair regrowth, prevention of hair loss, or any specific health outcome.
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5. Ordering, Shipping, and Returns
5.1 Placing an Order
- All orders are subject to availability and acceptance by WisePath Health.
- We reserve the right to cancel or refuse any order at our discretion.
5.2 Shipping & Delivery
- Shipping fees, taxes, and customs duties (if applicable) are the customer’s responsibility.
- WisePath is not liable for delays caused by carriers, weather, or customs.
5.3 Returns & Refunds
- Unused, unopened, or opened test kits may not be returned
- Supplements: Due to health regulations, opened supplements cannot be returned. Unopened products may be eligible for return within 30 days.
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6. Sample Collection & Lab Processing
6.1 User Responsibilities
- You must follow all instructions for sample collection precisely.
- Improper collection may lead to inaccurate or invalid results.
- WisePath is not responsible for errors caused by user mishandling.
6.2 Lab Processing & Turnaround Time
- Delays may occur due to high volume, shipping issues, or lab processing times.
6.3 Ownership of Data
- You retain ownership of your personal health data.
- By using our Services, you grant WisePath a non-exclusive, royalty-free license to use de-identified data for research, analytics, and product improvement.
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7. Supplements & Product Disclaimers
7.1 Nature of Supplements
- WisePath’s supplements are dietary supplements, not drugs.
- They are not intended to diagnose, treat, cure, or prevent any disease.
- Consult a doctor before use, especially if you are pregnant, nursing, or taking medications.
7.2 Potential Side Effects
- Some users may experience digestive discomfort, allergic reactions, or other side effects.
- Discontinue use immediately and seek medical advice if adverse reactions occur.
7.3 Subscription Plans (If Applicable)
- Recurring charges apply for automatic refills.
- Cancel anytime via your account dashboard.
- No refunds for partial subscription periods.
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8. Privacy & Data Security
- WisePath complies with HIPAA and other applicable privacy laws.
- We use encryption, secure servers, and strict access controls to protect your data.
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9. Intellectual Property Rights
- All content (text, graphics, logos, software) is owned by WisePath or its licensors.
- Unauthorized use, copying, or distribution is strictly prohibited.
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10. Disclaimers & Limitation of Liability
10.1 No Warranties
- Services are provided "as is" and "as available" without warranties of any kind.
- WisePath disclaims all express and implied warranties, including merchantability and fitness for a particular purpose.
10.2 Limitation of Liability
- WisePath’s maximum liability is limited to the amount paid for Services.
- We are not liable for:
- Incorrect test results due to user error.
- Individual supplement outcomes.
- Third-party actions (e.g., shipping carriers, payment processors).
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11. Governing Law & Dispute Resolution
- These Terms are governed by the laws of New York, USA.
- Any disputes shall be resolved through binding arbitration (no class actions).
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12. Contact Information
For questions, please contact:
- Email: michael.cohen@wisepathhealth.com
- Phone: (914) 552-9842
- Mailing Address: 491 S Barry Avenue, Mamaroneck, NY, USA, 10543
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**By using WisePath Health’s Services, you acknowledge that you have read, understood, and agreed to these Terms in full.**